Tony Hsieh, the CEO of Zappos, said “Customer service shouldn't be a department, it should be the entire company.” Experience is becoming...

A recent Harvard Business Review article stated that businesses who focus on the customer experience make 2.5x more revenue than those...

I read a book a while back that was titled "The Customer Comes Second". The premise of the book was if you treat your employees right...

I just finished reading a very interesting article https://www.entrepreneur.com/article/320355 on the monetary damage it cost United...