Blog | Inspire

Paul Mix

Experience is the new product

Tony Hsieh, the CEO of Zappos, said “Customer service shouldn't be a department, it should be the entire company.” Experience is becoming...

Paul Mix

Chick-Fil-A makes more per location than McDonald's, Starbucks and Subway combined

A recent Harvard Business Review article stated that businesses who focus on the customer experience make 2.5x more revenue than those...

Paul Mix

Treating your employees like customers

I read a book a while back that was titled "The Customer Comes Second". The premise of the book was if you treat your employees right...

Paul Mix

What is a bad customer experience costing you?

I just finished reading a very interesting article https://www.entrepreneur.com/article/320355 on the monetary damage it cost United...