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Paul Mix
Sep 20, 20191 min read
Experience is the new product
Tony Hsieh, the CEO of Zappos, said “Customer service shouldn't be a department, it should be the entire company.” Experience is becoming...
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Paul Mix
Sep 20, 20191 min read
Chick-Fil-A makes more per location than McDonald's, Starbucks and Subway combined
A recent Harvard Business Review article stated that businesses who focus on the customer experience make 2.5x more revenue than those...
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Paul Mix
Sep 20, 20191 min read
Treating your employees like customers
I read a book a while back that was titled "The Customer Comes Second". The premise of the book was if you treat your employees right...
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Paul Mix
Sep 20, 20191 min read
What is a bad customer experience costing you?
I just finished reading a very interesting article https://www.entrepreneur.com/article/320355 on the monetary damage it cost United...
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