Paul MixSep 20, 20191 minExperience is the new productTony Hsieh, the CEO of Zappos, said “Customer service shouldn't be a department, it should be the entire company.” Experience is becoming...
Paul MixSep 20, 20191 minChick-Fil-A makes more per location than McDonald's, Starbucks and Subway combinedA recent Harvard Business Review article stated that businesses who focus on the customer experience make 2.5x more revenue than those...
Paul MixSep 20, 20191 minTreating your employees like customersI read a book a while back that was titled "The Customer Comes Second". The premise of the book was if you treat your employees right...
Paul MixSep 20, 20191 minWhat is a bad customer experience costing you?I just finished reading a very interesting article https://www.entrepreneur.com/article/320355 on the monetary damage it cost United...
.png)
